Missing: Kohler toilet

So our toilet is MIA. Home Depot has managed to lose our toilet AGAIN and has no clue what's going on.

First of all, how in the world do you lose a toilet?!?! And then to lose it again?!?! After days of trying to call them and track down our toilet - still no luck.

We've spent a lot of money at Home Depot for our renovation (mostly because their prices are lower in lots of cases than even online sites)... but I guess you get the service that you pay for. I've definitely gotten way better service from smaller companies - they do things like follow-up on questions and return calls.

*gasp* what a concept!??!

I'm definitely going to think twice before doing any more special orders from Home Depot.